Frequently Asked Questions

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1. How muchs is shipping cost?

Please check cost in the shipping policy box at the bottom of home page.

2. I am interested in buying a gift. How can I ask a question about this product?

You can contact us on home page. Or go on live chat.

3. Why am I having troble logging into my account?

You may have entered the wrong email address or the wrong password. If you have forgotten your password let us know and we will email it to you.

4.What is your exchange and refund policy?

Please check policy on the returnd policy box at the bottom of home page.

5. I do not want on invoice to be shipped with my order, what should I do?

All our customer orders are shipped without on invoice , only a packing slip.

6. How do I convert from millimeter mm to inches?

Use the chart in customer service.

7. How do I pay?

Please go into customer service and check available payment options.

8. How long will it take to receive my order?

Normal shipping time 3-5 business days.